Refund Policy

Last updated: October 2026

Returns

• You can return a product within 30 days of receiving your order.
• It must be in the condition you received it: unopened, sealed and unused. Once a product has been opened or unsealed we can't accept it as a return or refund it.
• To start a return, email orders@gotmunchiez.com with your order number and we'll walk you through it. Please don't send anything back before you hear from us.

Refunds

• Once we receive and inspect your return, we'll email you to confirm it arrived and let you know whether the refund is approved.
• Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

Sale items

Only regular-priced items can be refunded. Sale and promotional items can't be refunded.

Damaged or defective items

• We replace items only if they arrive defective or damaged. Email orders@gotmunchiez.com within 48 hours of delivery with your order number and photos of the item and packaging.
• Replacements ship as the same item. Delivery time depends on where you live.

Return shipping

• You cover the cost of shipping a return to us. Return shipping is non-refundable, and if we refund you the cost of return shipping is deducted from your refund.
• For returns worth more than $75, use a trackable shipping service or buy shipping insurance. We can't guarantee we'll receive a return that isn't tracked.

Lost or delayed packages

Shipping problems are covered in our Shipping Policy.

Questions

Email orders@gotmunchiez.com and we'll help.